Before ordering
What exactly does the solutions sector provide?
Solving engineering problems in agriculture, energy and what connects them: studying the problem and the market, taking it to manufacturing partners, and engineering, manufacturing, commissioning and maintaining the solution.
Does the client need an SNA solar system to work with this sector?
No, the sector serves any farm or project with an engineering problem that needs a solution.
How does the client start?
By describing the problem or the requirements needed; a site visit is then scheduled.
What if the problem has no solution on the market?
That is precisely what the sector works on: taking the problem to SNA's manufacturing partners to engineer a suitable solution.
Manufacturing and delivery
Where does the equipment come from?
It is manufactured by SNA's global and local partners to its standards and approved after verification against SNA Standards.
Does SNA manufacture equipment to special requirements?
Yes, when the local market does not offer it, with its partners and under its standards.
Who handles installation and commissioning?
SNA's team, from installation to trial operation and handover with documents.
How are payment terms set?
They are set in the offer, protecting the client and the company according to the type and size of the order.
Service
What does after-delivery service include?
Maintenance, spare parts and response when needed for every solution SNA provides.
Does SNA maintain equipment it did not manufacture?
The condition is assessed first; if spare parts and technical information are available, maintenance is provided, otherwise a suitable alternative is proposed.
What happens when there is a fault?
The client contacts SNA through the usual channels; the problem is diagnosed and the team arrives with the right spare parts.
Are spare parts available?
Yes, providing spare parts is part of every solution SNA provides.